Systems in Action
Quick Hits
• Rolled out new quoting software and trained multiple departments after a sudden leadership departure.
• Created digital SOPs in logistics to support plant expansion and ensure procedural consistency.
• Built scalable frameworks in both corporate and hospitality settings to support rapid growth or recovery.
Zoom Out
I’ve been dropped into ambiguous scenarios and tasked with restoring order. At Boston Centerless, I assumed customer experience leadership after a sudden departure—implementing a new quoting system and rebuilding processes to reduce backlog and response times dramatically.
I see every challenge as a systems opportunity. I use tools, routines, and documentation not just to fix problems, but to future-proof teams and allow others to thrive without constant oversight. Even in high-pressure environments, I stay focused on building systems that bring resilience and independence to the people who use them. The work doesn’t stop at deployment—it continues with iteration and ownership across the team.
Lesson Learned: I realized that operational clarity and structure can transform not just performance—but culture and momentum, too.