People + Process
Quick Hits
• Led high-performing teams across manufacturing and hospitality, adapting leadership for diverse roles and environments.
• Improved operations efficiency by 20% using lean practices while navigating workforce shortages at Boston Centerless.
• Managed labor and service strategy at a luxury glamping resort with real-time responsiveness and accountability.
Zoom Out
Whether on the factory floor or managing luxury camps, I’ve thrived in operational roles that demand structure, clarity, and trust. At Boston Centerless, I led a 40-person production team to record-breaking performance, while reducing inefficiencies with lean methods. Later, at The Resort at Paws Up, I managed all aspects of daily hospitality operations within the glamping department, balancing service quality with team development.
My strength lies in leading people through process—building clarity around responsibilities, improving systems, and empowering staff to deliver exceptional results. Regardless of the setting, I aim to leave teams more confident and operations more efficient than when I started. I have honed the ability to adapt my leadership style across these roles, working with vastly different cultures and team structures, all while focusing on making each interaction more intentional and productive.
Lesson Learned: I learned that empowering frontline staff through thoughtful process design creates sustainable autonomy and team trust.